Online Banking News and Updates
Online Banking Scheduled Maintenance
First Tech Online Banking is brought to you live. It's a real time interface with the credit union's host processing system. That means Online Banking is subject to down times during any host system maintenance. This occurs on a somewhat regular schedule. Twice during each month the host system is taken out of production for about two hours for system back-ups and data base maintenance. These are scheduled during the late night hours and on a weeknight.
Every 2nd Saturday of each month from 9pm - 7am for system maintenance.
*All maintenance times are Pacific Time*
At the end of each month the host system's real time interface is taken down for about 15 minutes so we can run a job that does a series of resets for all of the counters that are used on your accounts. Several times per year our host system vendor supplies us with upgrades to the system. Depending on the types of changes included in the upgrade, these downtimes may last for several hours. When we have a quick fix for a tough bug, we will take down the home banking or bill pay to insert the fix. These are not regularly scheduled, and will be done as needed.
Online Banking Help Guides
Bill Pay Information
03.22.10 | Accessing Bill Pay
Members using Firefox 3.0 + or Internet Explorer 8 may receive the following error message when navigating to Bill Pay. “We’re sorry, but we encountered an error while processing your request. Please log in again.” We’re currently working on a solution to prevent this error. In the meantime, here’s a workaround.
Firefox 3.0
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Go to Tools > Options > Privacy
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Next to ‘Firefox will,’ select ‘Use custom settings for history
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Click the ‘Exceptions…’ button next to ‘Accept cookies from sites’
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Under Address of website, enter billpay.billdomain.com
Internet Explorer 8
- Go to Tools > Options > Privacy tab > Advanced button
- Check ‘Override automatic cookie handling’
- Ensure ‘Accept’ is selected under ‘First-party cookies’ and ‘Third-party cookies’ and click OK
Members may also experience an issue with Windows 7 and IE 8 in which they recieve the following message when attempting to access bill pay "The web page you are viewing is trying to close the tab" To correct this issue add the billpay.billdomain.com as a trusted site in your browser settings.
Scheduling payments
Our payment timelines have changed. We send the payment on the scheduled payment day and withdraw the funds the one to two business days later.
- If you submit a payment request before 1pm PT, we send your payment that day. The funds are withdrawn from your account two business days after we send your payment.
- If you submit a payment request after 1pm PT, we send your payment the next business day and withdraw the funds from your account the business day after we send the payment.
Online Banking Information
06.25.08 | Mint.com and credit card account aggregation
Some members have reported an issue with the inability to download their credit card information into an account aggregation site called Mint.com. First Tech has been in contact with Mint regarding this issue and we are working together to implement a resolution. We appreciate your patience.
Some of our members have reported instances, which prevent access to Online Banking. Below is a description of the issue and a potential workaround.
Redirected to Login Page after entering Username and Password
- Delete Cookies on your browser and close all your browser windows. Re-open your browser and go directly to www.firsttechcu.com without using a bookmarked page. Attempt to login again. This workaround should correct the looping back to the login page.
- Internet Explorer Users: go to Tools > Internet Options > General > Temporary Internet Files > Settings and then 'Check for newer versions of stored page'. Be sure to select the radio button next to 'Every Visit to the page'
- IE 6.0.2600.000 users: we recommend that you perform a Windows Update to bring you to at least IE 6.0.2800.1106. Go to Tools > Windows Updates > Scan for Updates and look for any updates for Internet Explorer
- Reboot your PC.
- Try an alternate browser.
- If your IP address assigned to you by your internet service provider changes mid session, your session can be dropped. You may wish to inquire with your internet service provider to see if this can occur.
- Disable Content Advisor and Parental Controls on your computer/browser.
- If you continue to have troubles, please email hbsupport@firsttechcu.com . Include your Operating System, Browser and Versions.
Upon login, receive Page Cannot Be Displayed or 404 Error
Go to www.firsttechcu.com > Right Click on the Online Banking Login link > Choose Open in a New Window. Login to your accounts.
Recommended Browser Settings
- Internet Explorer: go to Tools>Internet Options>General>Temporary Internet Files>Settings and then 'Check for newer versions of stored page' to 'Every Visit to the page'
- Mozilla: Go to Edit>Preferences>Advanced>Cache and set "Compare the Page in the Cache to the page in the network" to "Every time I view the page".
Internet Explorer and AutoComplete
The Internet Explorer browser offers a function called AutoComplete. This feature will remember Usernames and passwords for you when you access a specific website. For security reasons our website has been written in a manner which will not allow you to save this personal information.
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