Debit/Credit Cards/ACH

Frequently Asked Questions

Why do I see more than one VISA credit card in Online Banking when I only have one card?
You have only one active loan and VISA card with us. You may be seeing duplicate accounts for one of two reasons: 1. You had a card with First Tech that was previously blocked. 2. A joint owner was recently issued a card on your VISA account. We are working to prevent these accounts from showing in duplicate. In the meantime, please know all transactions performed on either account listed in Online Banking will post correctly, and will display properly on your statement.

Why are some of my VISA transactions not appearing in Online Banking?
We are working to find out why some members can’t see certain VISA transactions in Online Banking, and resolve the issue. In the meantime, call 800.637.0852 or come into any branch and our staff will be happy to check on the status of a transaction for you.

I wanted to use my VISA account to make an automatic payment to a merchant, but was denied.
We are aware of this problem and some of the merchants we’ve identified are T-Mobile and 24 Hour Fitness. While we research why this is happening, check with the merchant to ensure they have the correct expiration date on your card. VISA requires the expiration date to be present and correct in order to approve the transaction.

Why is there a finance charge for a disputed transaction on my statement?
If you disputed a transaction on your VISA, you may see a description on your July statement which indicates a finance charge was assessed on the transaction. This description was in error and First Tech does not assess a finance charge for disputed transactions. Your account balance was not affected and this will not display on future statements.

What’s New or Different?

Funds sent to/received from other financial institutions are arriving one day later than expected.
On the new system, external deposits and withdrawals are processed one day later than on the old system. You may change the date on which the process is started in order to ensure the funds transfer on the date you expect. Give us a call at 800.637.0852 and we’ll be happy to change this date for you.