Common questions

How does the merger affect me today?
Right now, on a day-to-day basis, we’ll still offer you the same products and services and the same superior level of service you’ve come to expect from us. Over time, this merger would allow us to offer you new products and services, enhanced Contact Center hours and better value overall. Plus, improvements in our technology infrastructure will make it even easier to do business with First Tech anytime, anywhere.

Will account numbers, products, services, fees or systems change?
Because we’re still in the process of seeking regulatory and member approvals, many of these details are still being discussed. First Tech and Addison Avenue share many operational commonalities. Rest assured, we’re committed to adding value to your membership, not take it away. We’ll carefully evaluate both institutions’ products, services, fees and systems to ensure we offer you maximum value and make the transition as seamless as possible for you. For now, your account numbers remain the same, and please keep using the same checks and deposits slips you have today. If changes are required, we’ll give you plenty of advance notice.

I’m concerned that bigger will not translate to better. How do you intend to maintain service levels?
We appreciate this concern, and we understand that there are plenty of examples where bigger does not always translate to better. One of the key reasons we believe Addison Avenue is the right partner for us is they share First Tech’s strong member-centric cultures. We can assure you we’re committed to protecting and enhancing that experience as First Tech Federal Credit Union. Plus, if the merger is approved, the combined institution would be a $4.6 billion institution. That may sound big, but in the banking world, that’s considered relatively small.

Who will lead First Tech if regulators or members don’t approve the merger?
Our Board of Directors concurrently searched for and identified individual candidates while exploring a strategic partnership with Addison Avenue. While we believe this strategic combination with Addison Avenue will deliver the most value to our members, if the merger is not approved, the Board will evaluate options, including the resumption of discussions with individual candidates to lead the credit union.

How will the merger affect First Tech employees?
Both institutions have committed to maintaining current staffing levels. Unlike mergers between for-profit institutions, our focus is not on cutting costs immediately, especially through staff reductions. Our focus is on maintaining costs long-term while we grow by using our scale to increase buying power. In fact, we believe a key benefit of this merger for our employees is greater career development opportunities and our ability to continue to offer a comprehensive benefits package.

Where can I get more information about Addison Avenue Federal Credit Union?
Check out our Addison Avenue overview or you can visit their website at addisonavenue.com.

Who should I talk to if I have questions?
You can call 800.637.0852, speak with your local branch or check back here for the latest information. On our website, you can also submit additional questions you may have about the merger.