Bill Pay |
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Our new Bill Pay system has some really cool new features. But first, please read about a few very important changes: |
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Your payees and payments are no longer jointly managed with anyone else. This may be especially important for members in the same household. |
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- Primary account owners will see all payees and pending payments established before March 19, 2010, and the account’s payment history. After March 19, 2010, primary account owners will only see pending payments and Bill Pay history that they set up.
- Joint account owners will only see Payees established before March 19, 2010. Under the new system, joint account owners will only see pending payments and Bill Pay history that they set up.
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For each payee, please verify the “Name on Account” field. It may have changed. |
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Some of your payee names may have changed due to company mergers or acquisitions – e.g. Cingular is now AT&T. This is normal. |
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Some of your payee addresses may have changed at the request of the payee. This is normal. |
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Some of your payees may have previously changed your account number. You’ll see this reflected in the new system. This is normal. |
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Our payment timelines have changed. We send the payment on the scheduled payment day and withdraw the funds within one to two business days. |
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- If you submit a payment request before 1pm PT, we send your payment that day. The funds are withdrawn from your account two business days after we send your payment.
- If you submit a payment request after 1pm PT, we send your payment the next business day and withdraw it from your account the business day after we send the payment.
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Our new Bill Pay will support one recurring payment to a payee’s account number. If you’d like to send multiple payments to the same account, you can: |
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- Schedule one recurring payment each month and then add one-time payments as you wish.
- Select a different payment frequency such as weekly, once every two weeks or twice a month.
- Make one larger recurring payment each month to your payee.
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New features |
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e-bills |
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View and pay all your bills in one location. e-bills bring your bills right into Bill Pay. You no longer need to log in to a bunch of payee’s sites to view your statements. Once Bill Pay receives your e-bill, it’ll notify you and tell you your balance, minimum payment amount and due date. Plus, it stores all your bill statements in one location. |
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Automatic payments. You can pay your e-bills automatically, selecting when and how much you’d like to pay. To learn more about e-bills take a look at our demo. |
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Shorter payment timelines |
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Pay in half the time. We’re cutting our delivery time in half. Once you submit your request, your electronic payments are delivered within two days and check payments within four days. |
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Use the overnight payment option in a pinch. You can expedite a payment for a fee - $30 for overnight check payments. |
